Cart 0

FAQs

 

‣ HOW DO I BOOK IN?

To secure your website project and project start date a non-refundable deposit of 50% is required.

‣ WHEN CAN I START?

If you’re thinking about booking it’s a great idea to get in touch as there may be a wait of between three to five weeks before your website design project can begin, but in this time you can begin completing the work needed for your content and images.

‣ IS THERE A PAYMENT PLAN?

You can pay in two instalments, the first payment of 50% secures your project start date in my diary, the second payment is due on a specific date depending on your package, for 'Micro' it is due on day 1 of the project, for 'Classic' and 'Ultimate' it is due on the second week of the project.

‣ HOW DO I PAY?

You can pay through the invoice directly via credit card or direct bank transfer, please note that I do not accept payments via PayPal, Venmo or similar payment gateways.

‣ HOW LONG WILL THE PROJECT TAKE?

This depends on which package you choose, but as a guide the 'Micro' takes two weeks, both the 'Classic' and 'Ultimate' take four weeks to complete. The project works to a specific schedule in order to keep on track, you'll receive a schedule when you book with all the important milestones.

‣ HOW MUCH TIME DO I NEED TO INVEST?

Your schedule outlines all the points I will need your input and feedback. Before the project begins you will need to gather your content and images which will probably be your biggest time investment. After that it's a case of providing feedback but if you set aside a few hours per week for the project that should be more than enough.

‣ WHAT IF I CAN'T COMPLETE SOMETHING IN TIME?

The project schedules for each package have been planned to allow a realistic amount of time for your feedback and revisions. All of your content (text and images) should be submitted before the start of the project, late submission of content/revisions can delay projects and also impact on other clients so there is a delay fee if you need to delay a project.

‣ WHAT IF I'M STRUGGLING TO CREATE MY CONTENT?

Firstly, you wouldn't be the first person to worry about creating your content, but don't forget when you book in you receive an in-depth guide for your content creation.

‣ DO YOU CREATE WRITTEN CONTENT FOR WEBSITES?

I can create web copy/content, it requires a lot of input and time from you to ensure that I get all the information and adds two weeks to the project. Requests for copy creation need to be made prior to booking.

‣ HOW MUCH DOES CONTENT CREATION COST?

Content or copy creation requires an additional fee starting at £300, this price increases dependent on package. Please get in touch to discuss your needs and a custom quote.

‣ HOW WILL YOU KNOW WHAT TO WRITE?

Before writing a single word we get together for a couple of online interviews so I can get a good feel for your business, and also send some questionnaires.

‣ DO YOU EDIT MY CONTENT?

The packages don't include any editing to content that you provide. Content or copy editing requires an additional fee charged at an hourly rate and needs to be arranged before booking.

‣ DO YOU PROVIDE PRIVACY POLICIES?

For legal reasons it's important that you source or create your own privacy policies, cookie policies and terms and conditions.

‣ HOW WILL YOU KNOW WHAT STYLE WEBSITE I WANT?

After you have booked in you will be sent some questionnaires which will give me an insight into you and your business. Once your project begins I will prepare a mock-up of your pages for you to look over before I begin the website design.

‣ HOW DO I SEND MY CONTENT?

Don't worry I've got a process set up for you to send over your content so it's all organised and simple for you to upload, and easy for me to work from.

‣ WHAT IF I WANT TO MAKE DESIGN CHANGES?

You will be able to make revisions to the website branding and the mock-up design prior to the build of your website. You will have a whole week to submit any revisions to the live website design. After the project ends any further revisions incur an additional charge.

‣ HOW WILL I KNOW HOW TO MANAGE MY SITE?

All packages include a pdf and video guide for you to keep. The 'Classic' and 'Ultimate' packages include an online 1:1 session to show you the system which you receive a recording of.

‣ DO YOU OFFER SUPPORT AFTER THE PROJECT ENDS?

The 'Classic' package has one week of email support from me after the project ends, and the 'Ultimate' package includes two weeks of email support.

‣ WILL SQUARESPACE BE ABLE TO HELP ME?

Absolutely, your subscription with the platform will offer you support via their chatlines.

‣ WILL YOU HELP ME IN FUTURE?

If in the future you need help with anything that Squarespace support do not deal with (ie. custom design) you can book in with me at an hourly rate.